Our International Shipping and Mailing Address Physical shipping and mailing address is the exclusive property of Nelmma Logistics
The Customer is not the owner of the shipping and mailing address.
The Customer is allowed to ship to and or mail their goods, letters, catalogs, etc. to address provided if their membership status is in good standing, as approved by Nelmma Logistics
Physical access to shipping and mailing address is allowed based on consultation with Nelmma Logistics only.
Prohibited are commodities such as: All contraband as outlined by delivery locations customs website, Items deemed to be unlawful, cash, jewelry, works of art, firearms and ammunition, explosive and flammable items.
However, we are not involved in trading of goods and therefore acts only as a facilitator. Nelmma Logistics is therefore not responsible for any loss as a result of incorrect purchases, items that don’t perform as stated in the online description or any variation from the stated perform by the seller online.
We act solely as a facilitator and all purchase done by us on behalf of the client is his/her sole responsibility to verify the correct item(s) are purchased until such items purchased enters our network.
Nelmma Logistics is not liable for any loss and or damage to customer’s goods mails or any shipment before receiving at the warehouse.
Nelmma Logistics will only accept liability as set out in below:
Nelmma Logistics is not responsible or is in anyway liable for losses of cash, items purchased via the internet which includes items being delivered to the wrong address or is stolen before it enters our facility.
Nelmma Logistics is not liable for delayed mail and package delivery to Nelmma Logistics facility.
If Nelmma Logistics under any circumstance is found to be liable for consequential loss. Maximum settlement for uninsured shipment is US$100.00
Nelmma Logistics'5 Claim and Settlement:
It is agreed that the total liability of Nelmma Logistics shall be limited, in any event, to the sum of US$100.00. Additionally, Nelmma Logistics provides insurance coverage not exceeding US$1000.00. Insurance for a higher amount can be arranged through a third party. The customer must contact our office before order is placed.
Nelmma Logistics requires you to contact US before shipping any shipment with value of US$1,000.00 In the event of loss or damage of shipment that is US$100.00 but less than US 1,000.00, a claim must be submitted in writing within 20 days of the loss or damage. Any loss and damage related to Nelmma Logistics must be reported to the company within 24 hours.
The Customer is required to inspect his/her shipment when it is received for damage and or missing content. If content is found to be damage or missing, the matter must be reported immediately, failing to do so could adversely affect claim settlement.
Authority to Act as User’s Acceptance & Customs Clearance Agent The Service requires that the Company, its subsidiaries, affiliates, and agents accept, transport, import, and (when applicable) deliver User’s packages and mail shipments. By accepting electronically (for example, by clicking “I Agree”), using this Website, or using the Service (for example, by sending a package or mail to the provided US address), you authorize the Company, its subsidiaries, affiliates, and agents to act as User’s agent for the purpose of acceptance, transportation (whether by own equipment, or by a third party), importation (“Customs Clearance”) and delivery of all packages and mail shipments sent to the provided global forwarding address. Moreover, User acknowledges and authorizes that the Company may make declarations based on the information provided by the User or found within the package or mail shipment and can accept valuations on the User’s behalf (with or without User’s knowledge) if such required information is not available or forthcoming.
The Customer agrees to reimburse Nelmma Logistics for fees and taxes paid on the customers behalf: 1.Customs Duties and Taxes both local and foreign. 2.Associated clearance charges and fees 3.Unspecified charges and cost related to customer’s shipment.
The customer agrees to pay Nelmma Logistics charges and fees for the clearance and handling of his/her shipment and any other service fee related to customer transaction(s) Nelmma Logistics is not responsible for items that are not collected within 30 days. These items may be auctioned to the public to recover cost or discarded, destroyed or otherwise disposed of by Nelmma Logistics. Shipping rates are subjected to change without notice.
All services rendered by the Company are provided on a non-refundable basis. This includes but is not limited to, parcels received, warehouse storage, freight forwarding and delivery. Customer agrees to pay all shipping/freight fees and other charges incurred for services rendered.
Unless there are exceptional circumstances and holidays, we make every effort to fulfill your order within the time period selected and our regular delivery schedules. Please note delivery times are estimates and aren't guaranteed, we will not be able to reimburse express delivery costs for packages that miss the estimated delivery date. We are not liable for any damages or loss caused by delays.